How long will it take for my order to be delivered?
Orders usually ship out within 1-2 business days and you will be provided tracking information on each order via email or SMS text.

Where do you ship to?
We only ship in the Continental United States.

Can I customize a wind chime order?
While we offer a wide variety of wind chimes and garden decor, customization options are limited to the selections available on our website. However, we're always looking to expand our offerings, so feel free to share your ideas with us!

What materials are your wind chimes made of?
Our wind chimes are crafted from a range of high-quality materials including metal, wood, glass, and bamboo. Each product description on our site provides specific details about the materials used.

How should I care for my wind chimes and outdoor decor?
To ensure the longevity of your wind chimes, we recommend hanging them in areas protected from extreme weather conditions. Regularly wipe them with a damp cloth to remove dirt and debris. For specific care instructions based on material, please refer to the product details on our website.

What is your return policy?
We accept returns within 14 days of purchase, provided the items are in their original condition and packaging. Please visit our Return Policy page for detailed instructions on how to process a return.

How can I track my order?
Once your order ships, you will receive an email or SMS text with a tracking number. You can use this number to track your order's progress directly on the carrier's website.

Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. We can accommodate changes or cancellations if your order hasn't been processed or shipped.

For other questions, concerns or feedback, feel free to contact us:
Email us at windchimesoutdoordecor@gmail.com or call us at 1-513-225-3355 during normal business hours of 9am-5pm EST M-F.